Chrysler Capital
Reviews and Complaints
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Verified ReviewerHorrible Customer Service
- Customer service
Preferred solution: Apology
User's recommendation: Buy a different car or finance somewhere else
No Help during covid
User's recommendation: Do not go with them
Collection Debt/Repo
My mother has refinanced a Nissan rogue for me so I can go to work daily. I returned to the company making complaints about the mechanical issues.
They did not take my complaints. They pointed me to the four tires that needed to be replaced and stated replacing the tires would charge $800. I felt that It was too soon. I came back again for mechanical issues.
They sent me to Nissan . months ago, I went to different mechanics.. I kept spending on the repairs. One day, I called the agent explaining that I am behind the bills due to mechanical issues and not use it to drive .
They reposed it while my dog was in it. I had a bad day because of that. I don't think it is legal for them to repose the suv while my dog was waiting in it with the windows opened.
The suv has belongings from the past owners when I bought it, I believe it was never verified for mechanical issues and passing points. tradgegy.
- Horrible customer service
Preferred solution: Since you have the property after reposing it and I informed the agent that i was falling behind the bills, I do not believe in owing a debt. I would be grateful to provide the bills from the mechanic repairs.
User's recommendation: Look at the tires and all other mechanical issues, bring your mechanic before you buy it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI never got my title to my Jeep
- Did not acknowledge request for proof of lien satisfaction
Preferred solution: Clear title/proof of lien satisfaction
User's recommendation: Avoid financing car through Chrysler Financial. Use local bank/credit union
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Verified Reviewer | Rock Hill, South CarolinaPowertrain Warranty
Chrysler reneged on their lifetime powertrain warranty. As instructed by Mike MacDonald (Exec Referral Manager) at our expense we had the vehicle towed to a dealership.
He stated once the inspection was completed on it he would reinstate our warranty. This was the first red flag as we were told we had completed everything we needed to keep our warranty active. Once this was completed Mr. MacDonald came back and said he was not going to reinstate our warranty because the cost of the repairs out weighed the value he place on our vehicle.
He was told that price was subjective and I can assure it had a higher value to us. I was not aware nor could find this loop hole in any paperwork we had.
Chrysler mislead and lied to the customer about their advertised lifetime warranty, which was the reason we purchased the vehicle. It is not fair that the customer is at a lost due to the false advertisement.uRRRu
Preferred solution: Fix the car per the warranty
Chysler Payoff Process
- No follow-up or follow through
- Lose documentation
- Horrible customer service
Preferred solution: Assurance that I won't be charged additional fees due to their delays in getting me the payoff information and losing the title. I want a clean title.
User's recommendation: Do not lease or purchase from Chrysler it is a royal pain in the ***
I am trying to get the payoff on the lien so I can sell the vehicle and when you call number for Chrysler Financial it goes to Chrysler Capital who know nothing about it.
User's recommendation: Good luck if you need to contact them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo get a released lien
Preferred solution: a line release
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey don't care
Preferred solution: Let the company propose a solution
Sick of Inept Employees
This place is a joke. Since I have financed with them in October of 2020, I have had them F*&;;;;;;;;;;;;;;;;;;;;)^*(^)k up nearly every.
single. payment. that I have made on their slow, clumsy website. Once, took 900.00 on my 707.00 payment in November for my first payment 12/15, they applied the payment and then proceeded to tell me that I still had 707.00 due on 12/15.
When I informed them that this was illegally penalizing for early payment, they finally changed it. Since then I have had numerous issues with them messing up on their end, and trying to charge me for it. One time I had their confirmation in writing, and they still tried to stick me with their stupid charge. I have never been late, so they should not be trying to charge me anyway.
Crooks and inept employeeFins. inept eeemplouyuees. changed itDo.
it. a paymewbn p
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Verified Reviewer | Medina, OhioTrouble turning in my lease
I did not want this to go on my credit report so after negotiations Chrysler reduced my bill by 25%. I could see other way out of this problem.
I will forever bad mouth Chrysler for not resolving the problem. I will never buy or lease another car from them.
- Lied to me about coverage
Preferred solution: Full refund
User's recommendation: Stay away from Chrysler products, they don't stand behind their products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou guys are horrible...will NEVER use Chrysler Capital again, or purchase a Chrysler product
Preferred solution: I would like the delinquent payment removed from my credit report. I wrote and mailed a letter on 5/03/2020; nobody bothered to acknowledge or respond.
User's recommendation: RUN from Chrysler Capital!!!!!!!
Difficult
Preferred solution: ONLINE ACCESS OR A KNOWLEDGEABLE AGENT
User's recommendation: Start with lots of patience.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey make up rules as they go.
- Is high interest rate a pro
- Make it up as they go billing practices
Preferred solution: Late pay removed from credit report. Remove my late pays for 2021
User's recommendation: Avoid at all costs. Ive been Mopar my whole life but Fords looking alot better now.
Engine failure and paying on a vehicle i no longer have
User's recommendation: never purchase a hyundai of any kind
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You misunderstood.. Yes you owe late fees.
Request a complete copy of your payment history so you can review....
And I'm sure you'll find you owe them money. Good luck
No I'm not misunderstood at all I have my title. I received zero late pays for 4 years and then I get a credit check and they show my last payment as late. How can I get a refund check my vehicle title if it was late?