Contact Chrysler Capital Customer Service
Chrysler Capital Phone Numbers and Emails
Toll-Free Number:
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(800) 418-9079
Customer Service:
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(855) 976-9766Indirect Funding
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(855) 563-5635Loan Servicing Main Line
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(855) 531-5531Titles
Chrysler Capital Emails:
How to Contact Chrysler Capital?
Most Popular Number:
| Total calls: 600 | Issues resolved: 21 | Last call: Jan 9, 2025 |
Chrysler Capital Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Chrysler Capital Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Chrysler Capital is 8004189079. 66% of consumers used this number to address their issues and concerns.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Chrysler Capital may ask you for the following information to identify you as a customer: social security number, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Chrysler Capital Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Chrysler Capital is 8004189079. 66% of consumers used this number to address their issues and concerns.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Chrysler Capital may ask you for the following information to identify you as a customer: social security number, email or phone number.
People call Chrysler Capital mainly because of request for information, product/ service, payments and charges.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Chrysler Capital is customersrv@chryslercapital.com. 100% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Chrysler Capital Website:
Chrysler Capital Help Center:
Corporate Office Address:
Other Info (opening hours):
Business Hours:
Monday - Friday: 7 a.m. - 9 p.m. CT
Saturday: 7 a.m. - 5 p.m. CT
Payment Address:
Chrysler Capital-Retail
P.O. Box 660335
Dallas, TX 75266-0335
Chrysler Capital-Lease
P.O. Box 660647
Dallas, TX 75266-0647
Fax:
Chrysler Capital Customer Service Reviews
untill this no issues all I want is to talk to a human I have spent hours trying to talk to a human this is rediculous
do not use Chrysler capital. They take payment but will tell you itll take 60 days for them to refund you. Absolutely terrible customer service and you have to sit through the IVR for 10 mins trying to speak to an actual person!!
Called multiple times about how to end lease correctly with no fees. We paid everything on time and brought back the Cherokee in perfect condition.
They told us there was no disposition fee and that we just had to drop it off. After 4 calls to confirm because their system showed us oweing money. We called a month later and they told us we had to pay it. The customer service is unorganised and poorly trained.
On top of that we put in a dispute with one manager who said it should be waived because what the staff did was wrong and call back in 48 hours. We called back and we got an extremely rude and inappropriate manager who made us wait an hour and had no idea who we were after being on hold for so long.
Then she said she will transfer us to someone higher and no one answered. This is extremely disappointing since we have been leasing for 8 years and never missed a payment or had to use the customer service line.
We leased a car in 2019. Paid it off in 2021.
Title was lost in transit to us and we didn't realize it until Jan. 2024. Went to DMV to get duplicate and can't because Chrysler has a lien still showing on the title (even though it was paid off 3 years ago). Chrysler WON"T remove it and says only thing that can be done is for them to request a duplicate title.
We requested this on 1/10/24. NCDMV still has no record of the duplicate title being requested. I asked Chrysler for PROOF that the title was ordered and they will not provide it. Basically, we have to wait 4 more weeks for a replacement title after already waiting 3 weeks when we could get it from NCDMV if they would just remove the lien from the car.
NO ONE in customer service is helpful ( Sharon, Anna and Olivia - the manager who yelled and talked over me the whole time -- they are all bad and should be fired. Otis was the only nice one that tried to help).
How Good is Chrysler Capital's Customer Service?
Summary of Chrysler Capital Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Chrysler Capital?
Payments and Charges Question:
- “Make a payment”
- “Payment question”
- “Extension on my car payment”
Request for Information Question:
- “Information on repossessed car”
- “Can I get through your 800 number need to know my lease mileage?”
- “About my title”
Product/ Service Question:
- “Warranty”
- “Loan questions”
- “I want to know if I have insurance on my loan”
Employment Question:
- “I sent in my payoff amount and when I call your automated system cannot find my account. I am calling an attorney if someone doesn't contact me. This is very frustrating”
- “Need payoff info”
- “Payoff”
Account Question:
- “Because you all have locked me out of my account and don't know how to unlock it”
- “Car balance”
- “Keycut code”
Shipping and Delivery Question:
- “Did not receive title when paid off”
- “Did not get my last paycheck”
- “Have not recieved my title”
Return/ Replace Question:
- “To return vehicle”
- “Due Date change”
- “Change auto pay info”
Cards Question:
- “Need my pink slip”
- “Duplicate Leon card”
- “New card”
Staff Question:
- “No one answers customer service line”
- “Customer service”
Refund Question:
- “Refund check”
- “Refund information”
Website/ Application Question:
- “Application status”
Other Question:
- “New title with lien realease”
- “To known if my car has been repossessed.”
- “Claim”
Compare Chrysler Capital Customer Service To
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