On 12 September of 2015 after being reassigned to different unit I
requested SCRA benefits and was denied pending documentation. That initial denial letter led to me submitting/sending the exact documentation requested via multiple emails, multiple letters, multiple faxes and following up with phone calls all of which were in response to denial letters and lasted over the span of 29 months.
In February 2018 my vehicle was erroneously repossessed and after a few more faxes of the same documentation and mentioning I would be calling an attorney I was miraculously approved for SCRA benefits verbally with the exact same documentation I had been sending for those 29 months. Since February 2018 I haven’t received anything from Chrysler Capital not a bill, SCRA approval letter or responses to any correspondence.
Not to mention seven payments sent via check through bill pay that were never cashed or applied to my account.
Product or Service Mentioned: Chrysler Capital Loan.
Reason of review: SCRA Denial, Unapplied Payments and refusal of communication.
Preferred solution: Let the company propose a solution.