I will admit that I was one payment behind before I start this missive. My payment amount is for approximately 288.00 per month with an end date in early 2021.
I have been diligently making payments above the monthly amounts due (up to and including payments of 500.00). Last month, their online statement showed a due date of 7/24 for the amount of 427.98, which I paid on 7/19. It should have been completely caught up. Instead I received a bill in August for double the amount due.
I realized they are issuing their statements on the 4th of the month with a due on the 24th of the month before. This information only appears in the paper statement and is incongruous with the information posted on the website. When they issue their statement with the correct amount, it is already nine days past the due date. I am at my wits end with this company.
Their interest rates can double in a month and then go back down the next.
Their due dates are wrong. The statement given is nine days after the date.
Product or Service Mentioned: Chrysler Capital Loan.
Reason of review: Problems with payment.
Preferred solution: Let the company propose a solution.
Chrysler Capital Cons: Inaccurate billing.