Van Nuys, California
Not resolved

I leased a 500e dec. 2016 and have been paying via autopay since the beginning. Suddenly, in the last few days I’m getting multiple calls from Chrysler capital saying I’m past due $27.00 (the amount rises with each call).

When I explain that’s impossible because I’ve made payments every month via autopay, they tell me it’s because of fluctuations in city sales tax. HUH? I never received notifications in advance of these changes via email. When contacting Chrysler capital, I was told “it would be wise to sign into your account to see if there are extra charges or changes”

Shouldn’t Chrysler capital be responsible for informing their customers?

Seems awfully predatory to me.

Will never deal with this company again.

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