My end of lease last payment was due August 16, 2019. I paid 2 payments August 16...one by mistake.
They refunded the extra payment on August 23. But my account did not get credited for my other payment. Faxed in bank papers proving 2 payments were taken out of my account. Where is my other payment which was my last payment?
They now have me owing payment for August 16 and added another payment for September 16. August was my last payment for lease. Been trying to get this straightened out for 3 weeks now. Customer Service is the worst I've ever seen for a business.
I can't speak to anyone other than them...and all I get is a run around.
I believe they have elementary kids doing their accounting.
Made every payment on time thru out my loan...now why wouldn't I pay the last payment? I will never lease another Jeep thru Chrysler Capital...
Product or Service Mentioned: Chrysler Capital Leasing.
Reason of review: Problems with payment.
Preferred solution: Credit my account for the missing payment and remove the payment for September 16,2019.
Chrysler Capital Pros: Lease went ok til end of lease.
Chrysler Capital Cons: Questionable billing practices, Inaccurate billing.