Chrysler Capital
Chrysler Capital Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Chrysler Capital has 1.5 star rating based on 209 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros, As of right now no pros only cons, Car.
Cons: Customer service, Repeated phone calls, There resolution department.Recent recommendations regarding this business are as follows: "Run away!", "I would not recommend anyone to go to freedom Dodge in Lexington, Kentucky, and be careful with the bank Chrysler capital which is in Texas", "stay away from Chrysler capital", "Just a couple of my mopars", "Loyalty to your loyal customers instead of greed these are just a few of my cars".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Chrysler Capital has 1.5 star rating based on 209 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros, As of right now no pros only cons, Car.
Cons: Customer service, Repeated phone calls, There resolution department.Recent recommendations regarding this business are as follows: "Run away!", "I would not recommend anyone to go to freedom Dodge in Lexington, Kentucky, and be careful with the bank Chrysler capital which is in Texas", "stay away from Chrysler capital", "Just a couple of my mopars", "Loyalty to your loyal customers instead of greed these are just a few of my cars".
Most users want Chrysler Capital to offer a solution to their issues.
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dallas, TexasProcessing
- Everyone on the phone is really nice
- And or solutions to anything
- Lack communication
Preferred solution: An update or confirmation that they’ve received my money
User's recommendation: Run away!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Indianapolis, IndianaWrong
yes, I purchased a vehicle from freedom Dodge of August 19. I was cosigning for my wife.
They put me as a driver and I dont have license or a permit and they knew that they added My Wife to the contract took her name off. Want to charge me $1000 a month and there was only one income they knew I could not for the vehicle with one income. They also charge me $48,000 on this truck and the truck I looked up on my credit report it says $25,100 as what its worth the truck was also upside down when I got the vehicle and my bank said they cannot refinance it because it was upside down.
I cannot trade in the vehicle because it was upside down the bank. Also added 27,000 more dollars on to that truck , they re-Poed my vehicle tonight and did not even knock on the door
User's recommendation: stay away from Chrysler capital
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bartlesville, OklahomaYour business
I have been trying to get into a gladiator dince at least october, i even got a pre approval letter with my code from chrysler recently in hopes of getting back into a cdjr product as ive only had 3 that was not from your family in 20 years or so all the cdjr are advertising 20 and 25% off gladiators and rams i had a ram loved it but ypu taised prises so i went for a gladiator i was told today that they could get me into one but my payment would be higher than i wanted after consoling with my wife we agreed then i was ignored given the run around and all kinds of bs if you can give mrme and approval andvthe dealers salesperson tells me we can get you done then dont over and over again after a lifetime of loyalty to mopar if this how you do ypur customers im gonna be done ill go to ford and im not saying that lightly even though i know you dont care your mark ups and last calls and dealers jacking up even more its with a heavy heart i say im done with cdjr again i knowbyou could care less but it actually ment something to me and you have proven you care mote about screwing someone out of every dollar you can get on one deal instead of earning life long customers like the old days saovagai regretfully im done
User's recommendation: Just a couple of my mopars
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Verified Reviewer | Lexington-Fayette, KentuckyFraud
fraud and scam
They place those in a dodge Durango 2019 RT. My husband cosign for me, left his income on the contract and took me off and left my income with his they charged him 48,000 for the truck. We looked it up on Kelley blue book and it was 25.100 We also try to try the vehicle in freedom dodge on August 19 because the payment was just too high for my husband. They charged him $1200 for a monthly payment neither neither Chrysler capital or freedom dodge would not take the truck back.
We went through three different car lots in Kentucky. They all say that we was flipped upside down theres nothing we can do because freedom dodge has added on $22,000 more than what the truck was worth. Theyve added on tons of fees a bait car . They also just does come in through the door because I am a Caucasian female and my husband is African-American.
They just thought he was a drug dealer. I feel like that is discrimination. Freedom dodge also gave us a flash drive. They did not have this paperwork for the contract.
Why would freedom dodge even give us a bank and taxes knowing that my husband had his own bank in Lexington Kentucky they also did not want a down payment on the truck.. by the way, freedom Dodge never gave us a Carfax copy.
We had to go all the way to Frankfort ky at Neil Huffman, on the Carfax it says its been repo three times in Detroit and its been in the auction three times in Detroit, and in Kentucky. Its been repossessed one time from the current owners which is us.
Preferred solution: I would like for them to dispute that off my credit report because they knew they was wrong for even put me in a truck that I could not afford at $48,000 but the truck is only worth 25,000 and and that’s on my credit report
User's recommendation: I would not recommend anyone to go to freedom Dodge in Lexington, Kentucky, and be careful with the bank Chrysler capital which is in Texas
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnhappy life time cdjr consumer
I been trying to get into a gladiator since I got rid of my Laramie when my daughter got stage 3 breast cancer , over and over ya we can get you done and nothing recently I applied for chrysler credit was given an approval code then was told yes we can get you done but payment will be higher I consoled with with we agreed to take a higher payment, now then nope can't do it andcwant to try to put me in another ram with is up 10k at least from what I paid before so the payment would be 15 tob20 k higher, please tell me how this makes since , I'm sick and tired of being treated like a pos from the company I've personally bought at least 500, 000$ in cars over the years but now with a heavy heart after all the let down from you and your dealers I'm done with cdjr I will be going to Ford not because I like their product better because I don't but I'm tired of being lied to run up and treated like crap , I hope your happy a been loyal forc40 plus years but I don't think you care in any shape or form sadly and broken heart Sean knapp
- Dont care how the dealer craps on customer
User's recommendation: Loyalty to your loyal customers instead of greed these are just a few of my cars
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Verified ReviewerResolved: Lemon
Company fixed the issue and I have been provided with apology. The Issue was not with Chrysler Capital but with the dealership
Preferred solution: Full refund
User's recommendation: Don't buy from Brownfield Cheverolet
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Stamford, ConnecticutWORST experience ever
We leased a car in 2019. Paid it off in 2021.
Title was lost in transit to us and we didn't realize it until Jan. 2024. Went to DMV to get duplicate and can't because Chrysler has a lien still showing on the title (even though it was paid off 3 years ago). Chrysler WON"T remove it and says only thing that can be done is for them to request a duplicate title.
We requested this on 1/10/24. NCDMV still has no record of the duplicate title being requested. I asked Chrysler for PROOF that the title was ordered and they will not provide it. Basically, we have to wait 4 more weeks for a replacement title after already waiting 3 weeks when we could get it from NCDMV if they would just remove the lien from the car.
NO ONE in customer service is helpful ( Sharon, Anna and Olivia - the manager who yelled and talked over me the whole time -- they are all bad and should be fired. Otis was the only nice one that tried to help).
- Worst company and worst customer service
Preferred solution: RESOLUTION with a title replacement that is quicker than 7 weeks!!!!!!
User's recommendation: Lease your car with anyone BUT Chrysler.
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Verified Reviewer | Queen Creek, ArizonaFurious customer!
I purchased a 2024 Jeep Grand Cherokee in Dec. This is I believe the 2nd or 3rd vehicle financed with you.
At the dealership I did not qualify on my own by $4000 with a 861 credit score and 56k income, no mortgage. Due to me being short 4k we had to use my husband on the loan as well who has a credit score of 701 due to a "thin" profile is what we were told which raised the interest rate to 8.79. After 5-6 hours at the dealer I had enough and wanted out which I'm sure you were happy about so we signed. After the holidays I called to express my disappointment in how our loan was handled and not one care given.
I am so irate with how this was handled and wanted you to know that as soon as I can I will refinance this loan and never use your company again because of this. WHAT happened to customer loyalty???
I will be sure and leave reviews that you deserve.
I think you took advantage of us to the fullest. I think you should make it right as you should have from the start.
Preferred solution: Price reduction
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Verified ReviewerWud like paper copy of my records & where is my title.. bill paid... please release to NAVY FEDERAL CREDIT UNION ASAP..
Preferred solution: Title sent to NFCU... ANY REFUND DUE TO BE SENT ASAP.. ALONG WITH PAPER DOCUMENTATION OF LOAN TERMINATION
User's recommendation: Think twice
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Verified Reviewer | Newark, IllinoisChecking loan balance
Taking advantage of people
- Would not allow me to continue to make payments on my own vehicle
Preferred solution: Full refund
User's recommendation: RUN away from this place fast
Loan pay off info
Preferred solution: I would like to negotiate payoff.
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Verified Reviewer | Newark, IllinoisChecking loan
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Brighton, ColoradoTHIS IS THE BIGGEST PIECE OF *** COMPANY THE SCREW THEIR CUSTOMER
10/12/23 DO NOT USE THIS COMPANY! I make additional payments after I make my regular monthly payment so that I can reduce my principal balance, but Chrysler doesn't take your second payment in a 30 day period as a principal reduction, they say they apply it towards next months payment.
If you make an additional payment, YOU HAVE TO CALL THEM AND TELL them how to apply it if it is for a principal reduction. Now I have paid a month ahead and I looked at my account today and they said I was past due. I called them and asked how can I be past due if I am a month ahead and it also said my next payment due was NOV 11 on their website. They said they applied my payment to a principal reduction, not next months payment.
I said I was told that I needed to call in only if I was doing a principal reduction, not to pay ahead. Well Chrysler can only compute any payments in a 30 day period and I have to call every time I make a payment so they know what to do with it. *** can't even understand how to apply a payment no matter what.
All they are doing is ripping the consumer off. Piece of *** company.
- Everything about them
Preferred solution: Just to inform people of how Chrysler Capital rips people off by gouging them with additional fees and the worst interest rates
Repossessed
User's recommendation: Never
Repossessed
User's recommendation: Never
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First of all the truck was not upside down when you bought it. At the least it was not worth anywhere near the sale price and you overpaid.
The only one to list you as driver is your insurance company, not the dealer. It sounds like whoever drew up the loan did some creative financing.