Janeya Ooo

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Verified Reviewer
| map-marker Dallas, Texas

Processing

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I overnighted a check to Chrysler capital. And after four days, they cannot tell me if theyve even received the check I had the tracking number for the check and it was delivered. The lady told me she has no way to find out or there is no way to find out until the check is posted, and then she told me that their system only updates once every 24 hours at midnight. I dont know if its a normal practice but it does not seem very efficient to me. Im just trying to confirm the 13+ thousand dollars that I sent to them is there .
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Pros:
  • Everyone on the phone is really nice
Cons:
  • And or solutions to anything
  • Lack communication

Preferred solution: An update or confirmation that they’ve received my money

User's recommendation: Run away!!!

meek e

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Verified Buyer
|

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Verified Reviewer
| map-marker Indianapolis, Indiana

Wrong

Chrysler Capital - Wrong
Chrysler Capital - Wrong - Image 2

yes, I purchased a vehicle from freedom Dodge of August 19. I was cosigning for my wife.

They put me as a driver and I dont have license or a permit and they knew that they added My Wife to the contract took her name off. Want to charge me $1000 a month and there was only one income they knew I could not for the vehicle with one income. They also charge me $48,000 on this truck and the truck I looked up on my credit report it says $25,100 as what its worth the truck was also upside down when I got the vehicle and my bank said they cannot refinance it because it was upside down.

I cannot trade in the vehicle because it was upside down the bank. Also added 27,000 more dollars on to that truck , they re-Poed my vehicle tonight and did not even knock on the door

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User's recommendation: stay away from Chrysler capital

1 comment
Guest

First of all the truck was not upside down when you bought it. At the least it was not worth anywhere near the sale price and you overpaid.

The only one to list you as driver is your insurance company, not the dealer. It sounds like whoever drew up the loan did some creative financing.

Haylea Gji

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Verified Reviewer
| map-marker Bartlesville, Oklahoma

Your business

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I have been trying to get into a gladiator dince at least october, i even got a pre approval letter with my code from chrysler recently in hopes of getting back into a cdjr product as ive only had 3 that was not from your family in 20 years or so all the cdjr are advertising 20 and 25% off gladiators and rams i had a ram loved it but ypu taised prises so i went for a gladiator i was told today that they could get me into one but my payment would be higher than i wanted after consoling with my wife we agreed then i was ignored given the run around and all kinds of bs if you can give mrme and approval andvthe dealers salesperson tells me we can get you done then dont over and over again after a lifetime of loyalty to mopar if this how you do ypur customers im gonna be done ill go to ford and im not saying that lightly even though i know you dont care your mark ups and last calls and dealers jacking up even more its with a heavy heart i say im done with cdjr again i knowbyou could care less but it actually ment something to me and you have proven you care mote about screwing someone out of every dollar you can get on one deal instead of earning life long customers like the old days saovagai regretfully im done

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User's recommendation: Just a couple of my mopars

2 comments
Guest

"ill go to ford" Come on Cleatus, Ford will tell you the same thing. You can't afford the vehicle.

Time to adjust your hopes and wishes and get something that someone like you can afford.

Oh and by the way, recent immigrants have better writing skills than you do. This poorly constructed run-on sentence tirade is pathetic.

Guest

Quit your whining and look elsewhere if you don’t like the price or can’t get financed. Lifetime of loyalty?

Twenty year and three vehicles not in this brand?

That could be almost half of that 20 years of non-Chrysler vehicles. You have a lot of nerve thinking they owe you anything.

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meek e

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Verified Reviewer
| map-marker Lexington-Fayette, Kentucky

Fraud

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Chrysler Capital - Fraud
Chrysler Capital - Fraud - Image 2
Updated by user Feb 18, 2024

fraud and scam

Original review Feb 17, 2024
me and my husband purchased a car at freedom Dodge Chrysler Jeep in Lexington Kentucky on August 19, 2023. We wanted to purchase a vehicle that was on the 28,000 but instead they did not look at the income correctly.

They place those in a dodge Durango 2019 RT. My husband cosign for me, left his income on the contract and took me off and left my income with his they charged him 48,000 for the truck. We looked it up on Kelley blue book and it was 25.100 We also try to try the vehicle in freedom dodge on August 19 because the payment was just too high for my husband. They charged him $1200 for a monthly payment neither neither Chrysler capital or freedom dodge would not take the truck back.

We went through three different car lots in Kentucky. They all say that we was flipped upside down theres nothing we can do because freedom dodge has added on $22,000 more than what the truck was worth. Theyve added on tons of fees a bait car . They also just does come in through the door because I am a Caucasian female and my husband is African-American.

They just thought he was a drug dealer. I feel like that is discrimination. Freedom dodge also gave us a flash drive. They did not have this paperwork for the contract.

Why would freedom dodge even give us a bank and taxes knowing that my husband had his own bank in Lexington Kentucky they also did not want a down payment on the truck.. by the way, freedom Dodge never gave us a Carfax copy.

We had to go all the way to Frankfort ky at Neil Huffman, on the Carfax it says its been repo three times in Detroit and its been in the auction three times in Detroit, and in Kentucky. Its been repossessed one time from the current owners which is us.
View full review
Loss:
$700

Preferred solution: I would like for them to dispute that off my credit report because they knew they was wrong for even put me in a truck that I could not afford at $48,000 but the truck is only worth 25,000 and and that’s on my credit report

User's recommendation: I would not recommend anyone to go to freedom Dodge in Lexington, Kentucky, and be careful with the bank Chrysler capital which is in Texas

Sean K Ugg

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Verified Reviewer

Unhappy life time cdjr consumer

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Chrysler Capital - Unhappy life time cdjr consumer
Chrysler Capital - Unhappy life time cdjr consumer - Image 2
Chrysler Capital - Unhappy life time cdjr consumer - Image 3
Chrysler Capital - Unhappy life time cdjr consumer - Image 4

I been trying to get into a gladiator since I got rid of my Laramie when my daughter got stage 3 breast cancer , over and over ya we can get you done and nothing recently I applied for chrysler credit was given an approval code then was told yes we can get you done but payment will be higher I consoled with with we agreed to take a higher payment, now then nope can't do it andcwant to try to put me in another ram with is up 10k at least from what I paid before so the payment would be 15 tob20 k higher, please tell me how this makes since , I'm sick and tired of being treated like a pos from the company I've personally bought at least 500, 000$ in cars over the years but now with a heavy heart after all the let down from you and your dealers I'm done with cdjr I will be going to Ford not because I like their product better because I don't but I'm tired of being lied to run up and treated like crap , I hope your happy a been loyal forc40 plus years but I don't think you care in any shape or form sadly and broken heart Sean knapp

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Cons:
  • Dont care how the dealer craps on customer

User's recommendation: Loyalty to your loyal customers instead of greed these are just a few of my cars

Resolved
Brenda W Rlf

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Verified Reviewer

Resolved: Lemon

Chrysler Capital - Lemon
Chrysler Capital - Lemon - Image 2
Updated by user Feb 08, 2024

Company fixed the issue and I have been provided with apology. The Issue was not with Chrysler Capital but with the dealership

Original review Jan 29, 2024
I just purchased a vehicle on 01/23/24 I never test drive it the delearship drove it from over 5hrs away to my driveway.Parked it and I noticed a puddle of oil in my driveway coming from the vehicle.They have stopped contacting me .I feel I was pressured into this purchase.I will seek legal action if I am unable to successfully return this vehicle that I never even got to drive.I have had it for about 4 daysI have no paperwork yet but they took my down payment really quickly and dropped car off in the night time.I Want to surrender the vehicle it appears to be a LEMON the key fob isnt working either and the vehicle has oil coming from underneath the car.I have NEVER driven it
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Loss:
$4000

Preferred solution: Full refund

User's recommendation: Don't buy from Brownfield Cheverolet

1 comment
Guest

You bought a used car As-IS. If it dies 1 minute after you take it out of the lot it is your problem. If you bought an extended warranty then it is on the warranty company, You will lose any case you bring,

Martha M Agu

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Verified Buyer
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Verified Reviewer
| map-marker Stamford, Connecticut

WORST experience ever

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Chrysler Capital - WORST experience ever

We leased a car in 2019. Paid it off in 2021.

Title was lost in transit to us and we didn't realize it until Jan. 2024. Went to DMV to get duplicate and can't because Chrysler has a lien still showing on the title (even though it was paid off 3 years ago). Chrysler WON"T remove it and says only thing that can be done is for them to request a duplicate title.

We requested this on 1/10/24. NCDMV still has no record of the duplicate title being requested. I asked Chrysler for PROOF that the title was ordered and they will not provide it. Basically, we have to wait 4 more weeks for a replacement title after already waiting 3 weeks when we could get it from NCDMV if they would just remove the lien from the car.

NO ONE in customer service is helpful ( Sharon, Anna and Olivia - the manager who yelled and talked over me the whole time -- they are all bad and should be fired. Otis was the only nice one that tried to help).

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Cons:
  • Worst company and worst customer service

Preferred solution: RESOLUTION with a title replacement that is quicker than 7 weeks!!!!!!

User's recommendation: Lease your car with anyone BUT Chrysler.

Julie C Yqh

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Verified Reviewer
| map-marker Queen Creek, Arizona

Furious customer!

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I purchased a 2024 Jeep Grand Cherokee in Dec. This is I believe the 2nd or 3rd vehicle financed with you.

At the dealership I did not qualify on my own by $4000 with a 861 credit score and 56k income, no mortgage. Due to me being short 4k we had to use my husband on the loan as well who has a credit score of 701 due to a "thin" profile is what we were told which raised the interest rate to 8.79. After 5-6 hours at the dealer I had enough and wanted out which I'm sure you were happy about so we signed. After the holidays I called to express my disappointment in how our loan was handled and not one care given.

I am so irate with how this was handled and wanted you to know that as soon as I can I will refinance this loan and never use your company again because of this. WHAT happened to customer loyalty???

I will be sure and leave reviews that you deserve.

I think you took advantage of us to the fullest. I think you should make it right as you should have from the start.

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Preferred solution: Price reduction

3 comments
Guest

There is no 861 credit score. The highest is 850. Your story has so many holes it.

Guest

This piggy sounds petty.

Guest
reply icon Replying to comment of Guest-2463320

She’s never gonna get good service when her car needs it.

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Trenia P

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Verified Reviewer

Wud like paper copy of my records & where is my title.. bill paid... please release to NAVY FEDERAL CREDIT UNION ASAP..

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Need paper documentation from paid out loan & title sent to navy Federal credit union... ASAP... MY CREDIT SAYS I OWE YALL & NFCU FOR MY CAR... BAD HIGH INTEREST LOAN GOTTA GO. ONE UPSET SENIOR VETERAN
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Preferred solution: Title sent to NFCU... ANY REFUND DUE TO BE SENT ASAP.. ALONG WITH PAPER DOCUMENTATION OF LOAN TERMINATION

User's recommendation: Think twice

Abijah Nur

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Verified Reviewer
| map-marker Newark, Illinois

Checking loan balance

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Just had a question about my pay off balance, questions were answered quickly, professionally and with curiosity. Never an issue with Chrysler Capital
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Acen Rdu

Taking advantage of people

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My husband passed away in December and became our carrun was in my husband's name they would not let me make any payments and took me and my handicapped son's car away from us leaving us without a vehicle after all the money we payed them on that vehicle they literally refused to allow me to make a payment and add it to my name this is the worst place ever there should be a law against doing things like that. Shame on them . Buyers BEWARE
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Cons:
  • Would not allow me to continue to make payments on my own vehicle

Preferred solution: Full refund

User's recommendation: RUN away from this place fast

1 comment
Guest

In other words your credit is garbage because YOU have a reputation of YOU not paying YOUR bills on time. That's YOUR fault, not theirs.

Greyden Dnk

Loan pay off info

My Car was stolen. Trying to negotiate with insurance and Chrysler on payoff.please contact me at 726-800-****
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Preferred solution: I would like to negotiate payoff.

Abijah Nur

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Verified Reviewer
| map-marker Newark, Illinois

Checking loan

Questions answered, no issues, very happy with the service. Always, professional and knowledgeable service team. Never had any issues with Chrysler Capital. Easy access to to what ever questions you need answered.
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Jacqueline M Lrn

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Verified Reviewer
| map-marker Brighton, Colorado

THIS IS THE BIGGEST PIECE OF *** COMPANY THE SCREW THEIR CUSTOMER

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10/12/23 DO NOT USE THIS COMPANY! I make additional payments after I make my regular monthly payment so that I can reduce my principal balance, but Chrysler doesn't take your second payment in a 30 day period as a principal reduction, they say they apply it towards next months payment.

If you make an additional payment, YOU HAVE TO CALL THEM AND TELL them how to apply it if it is for a principal reduction. Now I have paid a month ahead and I looked at my account today and they said I was past due. I called them and asked how can I be past due if I am a month ahead and it also said my next payment due was NOV 11 on their website. They said they applied my payment to a principal reduction, not next months payment.

I said I was told that I needed to call in only if I was doing a principal reduction, not to pay ahead. Well Chrysler can only compute any payments in a 30 day period and I have to call every time I make a payment so they know what to do with it. *** can't even understand how to apply a payment no matter what.

All they are doing is ripping the consumer off. Piece of *** company.

View full review
Cons:
  • Everything about them

Preferred solution: Just to inform people of how Chrysler Capital rips people off by gouging them with additional fees and the worst interest rates

Anonymous
map-marker Terre Haute, Indiana

Repossessed

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I have been lied to from time of purchase by the dealership and Chrysler customer service since time of purchase. Was informed after I sold the car then got it back I had till Oct 18 to pay loan in full off. Lied re poed it on Oct and took personal belongs. Therefore, it has come to me paying 600 for 1 week rental and after the 18th . More fees in legal representation to get this train wreck of a mess the deals hip here and customer service has created!!. Never have I ever had any issues with any other finance company or deals hip in 40 yrs. Cheryl Kaperak
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User's recommendation: Never

Anonymous
map-marker Naperville, Illinois

Repossessed

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Was lied to and my co signer from day 1 about warranty, loan, carfax. Plus I told them Aug 18th car would be caught up and pay at least 7 , 000 if not more. They said ok you have till 21st dud to processing before re poe . They lied.
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User's recommendation: Never

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